Further Business Telephone Service Topics | Print |

The following checklist is offered to get you started! Although you do not necessarily need to address all of these issues, our list may well stimulate questions and help you to focus on some of the features available, and how these may or may not benefit your business :-

 

  • New phone numbers, including free-to-call numbers, non-geographics and remote area numbers
  • Telephone line options, including BT vs other providers
  • In-house system vs remotely hosted services
  • What sort of services do I need for my business?
  • Scope for future growth or fixed scale?
  • System & key-phones vs basic phones
  • Direct dialling to extensions vs operator connection
  • Hunt Groups and incoming call routing
  • Auto-attendant : ‘Dial 1 for Accounts, Dial 2 for Sales…’ etc
  • Voicemail and Answer-phones
  • Display of calling numbers, and later redial of these
  • Headset benefits : wired and wireless options
  • Music-on-Hold and customised messages
  • Wiring to extension phones…..or connection via data wiring. IP phones
  • Computer dialling from contact database : CTI & TAPI
  • Call management and call-logging
  • Call-centre issues : agent tracking, wall boards etc
  • Call recording
  • Fax and credit card (PDQ) machine connection issues
  • PBX System options and scope for user set-up changes
  • Avaya IP Office 500 systems
  • Panasonic systems
  • BT Versatility systems
  • Voice-over-IP (VoIP)
  • Analogue phone lines
  • ISDN digital phone lines
  • SIP trunks
  • Analogue Terminal Adapters (ATAs)
  • FeaturePlus and other hosted services
  • GSM Terminals (FCTs) for calls to mobiles – Premicell
  • Homeworker provisioning
  • Outgoing call routing
  • Outgoing call blocking
  • Call hold and parking
  • Call forwarding (eg to your mobile)
  • Door entry phones and access control